Reference

Legal terms for your pg raja account

Our Legal page gives you a clear route through account eligibility, data choices, wallet records and policy requests before you open an account.

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pg raja Legal terms for your pg raja account
POLICY CONTACTS

Three routes for Legal questions

A clear contact route matters when a Legal question affects your account or wallet status. Start from the account support path and include the phone number linked to your account, the subject of your request and any relevant reference. We use those details to locate the right record without asking you to repeat the same explanation. From Medan or elsewhere in Indonesia, you can ask about access, payment records or a policy change through the routes below.

Team online

Account access request

Ask us to explain an account access decision through support. Include your verified phone number and the date of the request. We can point you to the relevant Legal condition and clarify whether access depends on local law or another account step.

Wallet record query

For a DANA, OVO, GoPay or QRIS record question, send the payment reference shown in your account. Our support path can check the matching status and explain which record is retained for account reconciliation without requesting your wallet PIN.

Policy change request

You can ask for a correction, access copy or available deletion request through the policy contact route. State the exact record and change you seek. We may first confirm your phone verification so a Legal request is not applied to another account.

DATA PRACTICE

How we handle Legal requests

Legal handling is practical: we connect an account request to its verified phone detail, separate wallet references from secret wallet credentials and keep a record of the action taken.

Account data

We use account details to provide access decisions, respond to Legal requests and connect support with the correct account. Phone verification is an account step before access. We do not need your DANA, OVO, GoPay or QRIS PIN to identify a payment reference.

Cookies on devices

Cookies can retain settings needed for an account session on a mobile browser or desktop browser. You can manage cookies through your browser controls, but changing them may affect how a Legal notice or account request is displayed during the next visit.

Account security

Keep your phone detail and login credentials private when contacting us. We may ask for account verification before discussing records or applying a change. Support will not need your wallet PIN, one-time payment code or private banking password to process a Legal query.

Record retention

We retain account and payment references for the period needed to handle account security, reconciliation and Legal duties that apply to the service. A request for deletion may be limited when a record is needed to resolve a disputed DANA, QRIS or bank transfer status.

Who handles requests

Our account support path receives questions about policy wording, access decisions, cookies and personal records. Start with the subject Legal request and the phone detail linked to your account. We route the matter internally without requiring you to post personal details in a public channel.

Requesting a change

To request correction or access, name the specific field, account action or payment reference involved. We may verify ownership before making a change. If the request concerns a wallet record, include the DANA, OVO, GoPay or QRIS reference but never include a PIN.

Seven answers before account access

These Legal answers address the searches we receive most often about account eligibility, personal records, cookies and wallet references. Read them before opening an account, then use the policy contact route if your situation needs a record-specific response. Our wording cannot replace local rules, and access depends on local law.

It covers account eligibility, phone verification, data handling, cookies, retention, wallet references and requests for access or correction. It also explains how policy questions are routed through account support. Read the notice for your location because access depends on local law.

Eligibility is assessed under the rules that apply to your location and account request. We use the phrase where local law permits because access can depend on local requirements. Phone verification is required before account access, and support can explain the relevant condition.

Phone verification helps connect an access request or policy request to the correct account. It also helps us avoid discussing personal or wallet records with the wrong person. Keep your verification detail private and provide it only through the account support route.

We may retain references needed to reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. These references can show a status or matching record, but they are not your wallet PIN or banking password. Retention remains subject to the applicable Legal conditions.

You can send an access or correction request through account support, naming the exact field or record involved. We may verify account ownership before responding. Some records may need to remain available for security, reconciliation or Legal duties that apply to the service.

Cookies can preserve account settings and help display the relevant policy route on a mobile or desktop browser. You can manage them through browser controls. If you remove certain cookies, an account session or policy request may need to be started again.

Use the account support path and identify the policy section, account phone detail and change you want clarified. Do not send wallet PINs or banking passwords. We can explain the current wording, record your request and advise whether the change is available where local law permits.

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