Reference

pg raja Terms & Conditions

pg raja Terms & Conditions set the rules for opening an account, entering the lobby, and using local wallet routes such as DANA, OVO, GoPay and QRIS.

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pg raja pg raja Terms & Conditions
HELP ROUTES

Where Terms Questions Get Resolved

A clear support path helps when a Terms & Conditions question affects your account or wallet status. We handle requests by checking the account step involved, the payment reference supplied, and any phone verification already completed. Keep your transaction receipt and registered phone details ready so we can trace the issue without asking you to repeat the full history. If you are in Semarang or elsewhere in Indonesia, the same written conditions apply, and access still depends on local law.

Team online

Account clarification

Ask our support team to explain an account condition when registration, phone verification or a sign-in check stops your access. Include the registered phone number and the exact message shown on your mobile browser or desktop screen so we can direct the request to the relevant account step.

Wallet status check

For DANA, OVO, GoPay or QRIS questions, send the payment reference and receipt through our support path. We compare the wallet status with the account record and explain whether the Terms & Conditions require a correction, confirmation or further verification before the balance action can proceed.

Policy clarification

When a clause is unclear, contact us with the section name and your question rather than sending sensitive payment credentials. We can explain how the rule applies to casino, slot or sports access, while any eligibility decision remains subject to local law and the account details held by us.

ACCOUNT SAFEGUARDS

How We Apply These Conditions

Our Terms & Conditions work alongside practical account safeguards rather than replacing them.

Data handling

We use registration details, phone verification data and payment references to apply these Terms & Conditions, check account ownership and resolve wallet questions. Please provide accurate details and avoid sending a password or full wallet credentials in a support request.

Cookie choices

Cookies can keep your sign-in session connected and retain a device preference. If you clear cookies on a mobile browser, we may ask you to sign in and complete an account check again before the lobby or account area opens.

Account security

You must protect your password, registered phone and verification codes. We may pause an account action when the device, phone detail or payment reference does not match the account record, then ask you to confirm ownership through the stated account path.

Record retention

We retain account and transaction records for as long as needed to apply these conditions, resolve a dispute or confirm a wallet action. A receipt for QRIS, DANA or bank transfer can help us match the correct record when you ask for assistance.

Change requests

To request a correction to your account details, contact support with the registered phone number and the field that needs changing. We may verify ownership first, and we will not replace account information solely because a different device is being used.

Policy contact

Our support team is the first contact for a clause, account or payment question. Name the Terms & Conditions section involved, describe the issue in English, and attach only the receipt or reference needed for checking rather than unrelated personal documents.

Terms & Conditions Questions Answered

These Terms & Conditions answers focus on the searches we expect from someone preparing an account in Indonesia. They cover eligibility, account ownership, local wallets, device access, policy changes and the route to support. Read the relevant answer before registering, and contact us when your account record or payment receipt needs a specific check.

They are the rules governing account creation, phone verification, lobby access, wallet activity, security checks and support requests. The conditions apply to casino, slot and sports areas on the service, and access is available only where local law permits.

Yes. Account and lobby access depends on local law, your location and the account details you submit. You must check whether access is permitted before registering. We may restrict an account action when eligibility or the required verification cannot be confirmed.

The terms cover DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account references. Use payment details belonging to your account, keep the receipt, and make sure the name or phone detail supplied during an account check is accurate.

You can ask support to correct eligible account details, but we may first confirm ownership through your registered phone and account history. A device change alone does not authorise a new identity or payment owner, and some fields may require an additional check.

Cookies can preserve your browser session and device preference. Clearing them, changing browsers or moving from mobile to desktop may sign you out and trigger phone verification again. This device behaviour supports the account conditions and does not change your payment record.

Contact our support team with the section name, your registered phone number and a short description of the issue. For a wallet matter, add the relevant DANA, OVO, GoPay, QRIS or bank reference. Do not send passwords or complete security codes.

We publish revised wording on this Terms & Conditions page and identify the effective date. Read the updated clauses before continuing to use the account. If a change affects an open request, contact support and mention the version or section you read.

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